Privacy Policy

Hickory Brand House ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, forms, and communications.

Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Name
• Business name
• Email address
• Mobile or telephone number
• Billing or shipping information, if applicable
• Project details, quote request details, artwork, order details, and related communications
• Any other information you submit through our website forms, email, phone, or direct communication

We may also collect limited technical and website usage information such as browser type, device type, pages visited, and general analytics information to improve website performance and user experience.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries
• Provide quotes and project information
• Process orders
• Coordinate production
• Send updates related to proofs, scheduling, order progress, shipping, or customer service
• Improve our website, services, and customer experience
• Send SMS communications when you have provided consent to receive them

SMS Consent and Communications

If you opt in to receive SMS messages from Hickory Brand House, we may send you conversational or informational text messages related to your inquiry, quote, order, production updates, proof approvals, scheduling, or customer support. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance.

Sharing of Information

We do not sell your personal information. We may share information with service providers or vendors only as reasonably necessary to operate our business, provide services, process requests, or support website functionality.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, use, or disclosure.

Your Choices

You may contact us at any time to update your information or request that we stop communicating with you by email or phone. If you have opted into SMS, you may reply STOP at any time to unsubscribe from text messages. For help, reply HELP or contact us directly.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: