Hickory Brand House LLC ('Hickory Brand House,' 'we,' 'us,' or 'our') explains in this policy how we handle personal information through our website, inquiries, merchandise services, and related communications. App-specific privacy notices, where provided, describe the practices of the named app and supplement this policy.
Information we collect
We collect information you provide, including your name, business name, email address, telephone number, billing or shipping details, project requirements, artwork you submit, order information, and support communications. If you choose SMS, we also record your consent choice and the disclosure associated with it. Our website and service providers may process technical information such as IP address, browser/device information, page activity, and security or error logs. Collection depends on the features you use.
How we use information
We use information to respond to inquiries, prepare quotes, deliver services, coordinate artwork and proofs, manage production and fulfillment, provide customer support, protect our services, and meet applicable recordkeeping obligations. We use SMS consent records to honor your messaging preferences. Providing a phone number alone does not enroll you in text messaging.
Service providers and disclosure
We may disclose information to providers supporting hosting, communications, payments, production, shipping, and other business functions when necessary to provide the requested service. We may also disclose information when required by law or reasonably necessary to protect rights, safety, or prevent fraud. We do not sell your personal information. No mobile opt-in or text message consent will be shared with third parties or affiliates.
SMS
If you opt in, we may send conversational and informational texts about inquiries, quotes, proof approvals, orders, production, scheduling, shipping, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may request a quote or purchase without consenting to SMS. This consent does not enroll you in promotional text campaigns. See our SMS Terms.
Cookies and similar technologies
The site may use cookies or similar technologies for essential operation. No optional analytics or advertising tracker is configured in this website’s application code. Browser settings can control cookies, although blocking essential storage may affect functionality. Any optional analytics or advertising technologies must be described accurately in the site’s applicable notices and offered with consent controls where required.
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, considering ongoing projects and customer relationships, applicable legal and accounting requirements, dispute resolution, security, and enforcement of agreements. Consent and opt-out records may be retained to document and honor your choices. When information is no longer needed, we delete it or de-identify it, subject to applicable requirements and backup processes.
Your choices and privacy requests
Contact hello@hbh.studio or visit Privacy Requests to request access, correction, or deletion of personal information, or to withdraw consent where applicable. We may need to verify your identity using information appropriate to the request. Please do not send passwords, payment card numbers, or identity documents in an initial request. Some records may need to be retained for legal, accounting, fraud-prevention, or dispute-resolution purposes; we will explain applicable limitations. SMS consent may be withdrawn by replying STOP. Withdrawing consent does not affect processing already lawfully completed.
Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of storage or transmission is completely secure.
Third-party services
External websites and independently operated services have their own privacy policies. Review those policies when using those services.
Changes
We may update this policy as our services or practices change. The revision date identifies the latest version. We will provide additional notice or obtain consent when required.
Contact
Hickory Brand House LLC
3608 Old Hickory Boulevard, Old Hickory, TN 37138, United States
hello@hbh.studio | (615) 704-1532